Refund policy

Returns & Refunds

Because Glow Beauty Fuel bars are perishable food products, we are unable to accept returns or issue refunds. However, we understand that exceptional circumstances can arise and can consider them on a case-by-case basis.

Refund Request Process

If there’s a problem with your order, please contact us within 30 days of purchase at customercare@glowbeautyfuel.com and we’ll be happy to review your request. Please include proof of purchase from glowbeautyfuel.com and, if helpful, photographs of your order.

After you submit a refund request, we’ll email you to confirm that we’ve received it. Our Customer Care team will review your request and follow up with a decision and any further instructions within 7 business days.

Approved Refunds

If your refund is approved, it will be issued to your original method of payment, usually within 10 business days.

Late or Missing Refunds

If you haven’t received an approved refund, please first check with your credit card company or payment provider, as it may take some time for the refund to appear on your account.

If you’ve done this and your refund is still missing, please contact us at customercare@glowbeautyfuel.com.

Return Shipping

Please do not send any products back to us unless you have first received return authorization and instructions from Glow Beauty Fuel Customer Care.

If you are instructed to return an item, you will be responsible for the cost of return shipping. For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exchanges

Glow Beauty Fuel bars are relatively durable, but occasionally a bar may melt, crack or a corner may break off during transit. Don’t worry—it will still taste delicious and, if melted due to hot weather, simply refrigerate before enjoying! Unfortunately, we’re unable to offer a refund or replacement for misshapen or cracked bars.

If your order arrives damaged or defective for another reason, please contact us at customercare@glowbeautyfuel.com. We’ll review the issue and, if approved, send a replacement of the affected item within 7–10 business days.